If the goods appear faulty - Please contact us by e mail or ring 0208 302 7774 for help or returns advice on faulty or damaged goods.
If you change your mind - Goods purchased from us may be returned within fourteen days of receipt for a refund, providing you have notified us in writing of your intention to return items in person, by post, or by e-mail within these fourteen days. The goods must be returned to the above address and the cost of packing and returning any goods will be at the customer’s expense. A handling charge may be levied to cover our outbound shipping costs. Please use a suitable service when returning goods, as we cannot be held responsible for any returned goods lost in transit. We must receive goods within 14 days of receipt, and any goods returned must be received by us in the condition they were received by the customer. Sealed boxes and packages such as plastic or metal kits must be unopened, clear bags with header cards must be intact, goods will only be refunded if they are in the condition that they were received. A full refund will be made within 14 days of the goods being received back by us, less any carriage charge if delivery was outside the UK or if a 'next day' service was used by request, providing the previous conditions are observed. This condition does not affect your rights on the return of faulty goods.